Operations Specialist (m/f)
Division Issuing
Wirecard Technologies GmbH
Einsatzort
Jobart
Tätigkeit
Ausbildung
Geschlecht
Dauer
Alter
Gehalt
Aschheim
Festeinstellung
Management / Business
keine Angaben
m / w
unbefristet
keine Altersbeschränkung
zur Verhandlung
Branche
HQ Stadt
Straße
Kontakt
Telefon
Fax
E-Mail
Internet
Finanzdienstleistungen
Aschheim bei München
Einsteinring 35
Andreas Dürbeck
+49 89 44241358
keine Angaben
keine Angaben
wirecard.com
Jetzt bewerben & Karriere starten
We are looking for someone to join our team at Wirecard Technologies GmbH, a subsidiary in Aschheim/Munich.
Your tasks
• Perform first analysis of trouble tickets, including review for completion, attempt to reproduce and provide initial response to requester
• Classify tickets according to severity, urgency and topic and assign them to the appropriate team
• Coordinate completion of trouble tickets within all teams of Division Issuing in a timely manner to meet SLAs
• Ensure that team members follow best practices when using the ticket tracking system
• Recognize patterns in tickets which could indicate a broader issue and bring this to the attention of the application teams
• Remain well-informed of new features, release cycles, and dependencies between the systems in Division Issuing
• Support B2B customers during both implementation and live phases
Your profile
• Bachelor's degree (or equivalent), preferably in Information Systems or a related field, or several years of equivalent work experience
• Experience in understanding the needs of customers (service oriented) and the ability to communicate clearly and professionally, by telephone and in written form
• Ability to grasp complex dependencies between multiple systems and make decisions accordingly
• Ability to understand new topics quickly and to communicate efficiently
• Excellent communication skills in both German and English are required
• Self-motivated and able to think independently
• Ability to work successfully in a Team
This is what we offer
• Challenging and diverse tasks with scope for introducing your own ideas and experience
• An excellent working atmosphere in a highly-motivated and successful team with an international company culture
• Further professional and personal development at one of the world's leading providers of payment processing
• An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
• A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events
Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen.
Jetzt bewerben & Karriere starten
Vergleichbare Jobangebote
Key Account Manager (m/f)
Division Issuing Wirecard AG (Aschheim bei München)
Web portal developer (m/f) Division Shared Services Wirecard AG (Aschheim bei München)
Operations Specialist (m/f)
Division Issuing Wirecard AG (Aschheim bei München)